Upaysutra is a platform that connects you with independent astrologers for paid chat and call consultations.
Astrology is guidance for reflection. It is not a substitute for medical, legal, financial or mental-health advice, and no outcome is guaranteed.
You pay per minute from your Upaysutra wallet. The rate is always shown before a session starts.
Keep every conversation inside the app. We hide phone numbers, emails and links in chat to protect you. Never pay an astrologer outside the app.
If something goes wrong with a session, tell us within 24 hours and we will look into it.
You must be 18 or older to use Upaysutra.
1. About these terms
These Terms of Use ("Terms") are an agreement between you and Aditya, a sole proprietor trading as InviteSutra and Upaysutra, with his registered address at 4214, Sobha Dream Gardens, Block 4A, Kannuru Rd, Bengaluru, Karnataka 560067 (Udyam Registration No. UDYAM-KR-03-0705500) ("Upaysutra", "we", "us"). They apply to the Upaysutra mobile app, the website upaysutra.com and every service we offer through them (together, the "Platform").
By creating an account, signing in, or using the Platform, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Platform.
2. Who can use Upaysutra
You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872.
You may have only one account. Accounts are personal and cannot be sold or transferred.
You must give accurate information (name, phone number, birth details) and keep it up to date.
You are responsible for everything that happens in your account. Do not share your OTP or login with anyone. If you think someone else has used your account, contact us immediately.
Upaysutra is an online marketplace. Astrologers on the Platform are independent professionals, not our employees or agents.
Before an astrologer is listed, we check their identity documents and conduct an interview. This helps, but we cannot guarantee the accuracy, quality or results of any astrologer's guidance.
Each astrologer's name, experience, languages, rates and ratings are shown on their profile so you can choose.
Free tools such as Kundli, horoscope, matchmaking and panchang are provided for general information.
4. Nature of astrological guidance
Astrology, numerology, tarot and related practices are traditional and spiritual systems. Guidance is offered for personal reflection and general wellbeing. It is not a scientific prediction.
Guidance on the Platform is not medical, psychological, legal, financial or investment advice. Do not stop medicines, treatment, legal action or financial decisions because of a consultation. Always consult a qualified professional.
No outcome is guaranteed. Two astrologers may give different readings. You decide what to do with any guidance, and that decision is yours.
If you are in distress or thinking about harming yourself, please contact the national mental-health helpline Tele-MANAS at 14416 or emergency services at 112 immediately.
5. Wallet, prices and payments
Consultations are paid from your Upaysutra wallet. You add money using the payment options in the app; payments are processed by our payment partner.
The amount shown at checkout is the amount you pay. Where GST or any other tax applies to a service, it is included in the amount shown, and a tax invoice is provided where the law requires one.
Each astrologer sets a per-minute rate, which is shown before you start. A minimum wallet balance may be needed to start a session; the amount is shown in the app.
Bonus credit (for example, a first-recharge bonus or promotional credit) can only be used for consultations on the Platform. It cannot be withdrawn, transferred or refunded, and may carry conditions shown at the time it is given.
Wallet money is not a bank deposit, does not earn interest, and cannot be transferred to another account. It can be used only for services on the Platform and cannot be withdrawn as cash, except for refunds described in these Terms.
Your paid balance does not expire. Your bonus credit is shown separately in the app and may have a validity period, which is shown when it is given.
Payments are collected by our payment partner (Razorpay). If money is debited from your bank or UPI account but the top-up does not appear in your wallet, it is normally reversed automatically by your bank within 5–7 working days. If it is not, contact us with the payment reference and we will investigate.
We may correct prices or balances that are wrong because of an obvious technical error. We will tell you if we do.
6. Consultations
Billing starts when the astrologer connects and stops when either of you ends the session, or when your balance runs out. You can end a session at any time.
The app shows the time and amount charged for every session in your history.
Astrologers may be unavailable, busy, or may decline a session. Availability is not guaranteed.
Please be honest and respectful. Giving accurate birth details helps the astrologer.
7. Refunds
Our Refund Policy has the details. In short:
We will review a refund if a session failed because of a fault on our side, for example: the call did not connect, you were charged twice, the astrologer did not respond, or the astrologer could not communicate in the language listed on their profile.
Not eligible: disagreement with a prediction or its outcome, sessions you ended yourself after receiving guidance, or problems caused by your own network or device.
Report a problem within 24 hours of the session from your session history or by contacting support, with the session ID.
Approved refunds are credited to your Upaysutra wallet unless the law requires a refund to your original payment method.
Repeated or false refund claims may lead to restrictions on your account.
8. Paid reports and products
Some reports (for example, a full Kundli report) are paid digital products. The price is shown before you pay, and the report is delivered in the app.
If a paid report is not delivered because of a technical problem, we will deliver it again or refund you.
Report contents are generated from the birth details you enter. Please check them carefully.
9. Upay (remedies)
Astrologers may suggest upay (remedies), such as mantras, fasts, charity or rituals, which may appear in your Upay tracker.
Following a remedy is always your choice. No remedy is a guarantee of any result.
Upaysutra never asks you to pay outside the app for pujas, gemstones, yantras or any other remedy. If anyone asks you to, please report it to us.
10. Safety and staying on the Platform
To protect you, all communication with astrologers must stay on the Platform.
Do not share or ask for phone numbers, WhatsApp, email, social-media handles, addresses or bank details in a consultation.
Our system automatically hides contact details (such as phone numbers, emails and links) in chat. Messages where this happens are marked and may be reviewed by our safety team.
Never share an OTP, PIN, password or card details with anyone, including someone who says they are from Upaysutra.
If an astrologer asks for money outside the app, threatens you, or behaves inappropriately, use the report option or contact support. We take every report seriously.
11. Things you must not do
You must not:
harass, abuse, threaten or demean astrologers or other people, or send sexual, hateful or illegal content;
impersonate anyone, create fake or multiple accounts, or use someone else's payment method without permission;
post false reviews or manipulate ratings;
try to avoid paying for services, misuse offers or referral rewards, or make false chargebacks;
record, publish or share consultations or personal details of astrologers without their consent;
scrape, copy, reverse-engineer or interfere with the Platform, or use its content to train AI models;
use the Platform for anything unlawful, including black magic, vashikaran or any practice intended to harm or control another person.
12. Chats, calls and your data
Chat messages are stored so we can provide the service, keep you safe, resolve complaints and meet legal obligations.
We do not record voice calls. If this changes, we will tell you clearly before it happens.
How we collect, use, store and protect your personal data, and your rights over it, are explained in our Privacy Policy.
13. Reviews and ratings
Reviews must be honest and based on your own consultation.
We may remove reviews that are abusive, contain personal information, are fake, or are unrelated to the consultation.
14. Offers and referrals
Offers, discounts and referral rewards have their own conditions, which are shown with the offer. We may change or end an offer, and we may cancel rewards obtained through misuse.
15. Intellectual property
The Platform, including its design, software, logos, text and reports, belongs to Upaysutra or its licensors. You may use it only for your personal, non-commercial use. Reports you buy are for your personal use.
16. Suspension and closing your account
You can delete your account at any time from Account → Delete account.
We may warn, restrict, suspend or close an account that breaks these Terms, puts others at risk, or is involved in fraud. Where reasonable, we will tell you why. You can ask us to review the decision by contacting the Grievance Officer.
If we close your account without any fault on your part, we will refund any unused paid wallet balance (not bonus credit) as required by law.
If you delete your own account, any unused wallet balance and bonus credit are removed with it. To get your unused paid balance back, write to us before deleting and we will refund it, excluding bonus credit, within 15 days to your original payment method or as the law requires. A balance cannot be recovered after deletion.
17. Disclaimers and limitation of liability
The Platform is provided on an "as is" and "as available" basis. We work hard to keep it running, but we cannot promise it will always be uninterrupted or error-free.
We are not responsible for the guidance given by independent astrologers, or for any decision you make based on it.
To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid us for the specific service the claim relates to, in the three months before the claim.
Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot be excluded.
18. Indemnity
If you break these Terms or the law and that causes a claim against Upaysutra, you agree to cover the reasonable losses and costs that result.
19. Changes to these Terms
We may update these Terms as the Platform changes or when the law requires it. The version number and date are shown at the top of this page.
For important changes, we will notify you in the app before they take effect and ask you to accept the new Terms. For minor changes (such as clarifications), continued use after the effective date means you accept them.
You can always see the version you accepted under Account → Legal.
20. Grievance Officer
If you have a complaint about the Platform, an astrologer, a payment or your data, please contact our Grievance Officer:
We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.
21. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute through our grievance process. If that does not resolve it, the courts at Bengaluru, Karnataka will have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.
22. Contact us
For any questions, write to support.upaysutra@gmail.com or use Help & Support in the app.
