Refund policy
Last updated: October 2026
Wallet top-ups
Your paid wallet balance does not expire. Top-ups are generally non-refundable once added, except for failed or duplicate payments, where required by law, or where approved after review. Bonus credit cannot be refunded. If we close your account without fault on your part, or you write to us before deleting your account, we refund your unused paid balance (not bonus credit) within 15 days.
Session issues
If a session failed due to a platform fault (e.g. could not connect, duplicate charge), contact support within 24 hours with your session ID. We review every request and reply within 15 days; if approved, we credit your wallet.
Not eligible
Dissatisfaction with astrological advice, user-ended sessions, or issues caused by your network/device are not automatic refunds. Abuse of refund requests may limit your account.
How to request
Email support.upaysutra@gmail.com with session ID, amount, and a short description. Approved session refunds are returned as wallet credit unless a bank reversal is legally required. Refunds of unused balance on account closure go to your original payment method. If a payment is debited but not credited to your wallet, it is normally reversed by your bank within 5-7 working days; if not, write to us with the payment reference.
Questions? Email support.upaysutra@gmail.com